Nicola Horwell’s story

“What I like most about my job is the chance to meet customers’ individual needs on a personal basis. I also enjoy working in a small team.

I feel the most important parts of a Branch Manager’s job are to be able to put your personality into the branch, deal with different situations on a daily basis and have a real passion for the product.

The best thing about working here is having ‘ownership’ of the branch. It’s very much like running my own business.”

Nicola Horwell, Branch Manager

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